Reducing clinician burden with user-centered design

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Reducing clinician burden with user-centered design

* This content was originally published prior to N. Harris Computer Corporation’s 2022 acquisition of the Allscripts Hospital and Large Physician Practice business segment. Our business is now known as Altera Digital Health.

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Healthcare organizations seeking to improve clinician satisfaction need a healthcare IT focused on purposeful, user-centered design.

Some 86% of acute care organizations and 67% of ambulatory care organizations cite usability as their biggest complaint.

The impact of poor usability is a major concern because it contributes so significantly to clinician burnout.

This infographic illustrates alarming statistics that demonstrate the scope of the issue and call for immediate intervention.

Clinicians shouldn’t have to adapt to their tools to maintain desired outcomes. A focus on usability can enable users to meet specified goals effectively. A proven user-centered design process helps deliver the right product to meet user needs.

Allscripts follows a rigorous user-centered design process, which enables us to understand the key concerns clinician users have, create innovative solutions and measure the results

A rigorous user-centered process asks, “What would make this the most helpful for the user?” The answer fuels innovation and goes beyond delivering merely a usable solution, but one that actively helps the user.

To understand how Allscripts is improving usability across our solutions, see our Whitepaper, “Reducing clinician burden with user-centered design”.

About the author

Ross C. Teague, Ph.D.

Ross C. Teague, Ph.D., Director of User Experience Research, leads the cross-functional team that provides user-experience (UX) and user-centered design (UCD) support for Allscripts. His team provides the research, design (conceptual and detailed) and evaluation necessary for the UX needs. Ross also manages the Allscripts effort to meet Meaningful Use UCD requirements and update of our development process to include UCD activities and measures. Prior to joining Allscripts, Ross was partner and director of research at Insight Product development, a design and strategy firm specializing in the planning and development of medical devices. Prior to Insight, Ross worked as a human factors psychologist in a business and design services group at Intel, helping to develop internet based products for companies outside of Intel. Ross holds a Ph.D. in Applied Cognitive Psychology and Human Factors.