When asked how Managed Services has positively impacted day-to-day operations at GLHS, Joshua confidently stated that their assistance with making MLMs (medical logic modules) come to life has been a game changer. “We wouldn’t be able to do any of that without their help, and we have done a ton over the years. They’ve helped us with 150–200 MLMs that range from simple alerts to risk stratification projects. Their help has been invaluable,” Joshua said.

One of the most impactful projects to date is the complete program for sepsis monitoring that Managed Services built. Team members at GLHS said they learned about the program from another Sunrise client at a conference. From there, they obtained the concept and some of the base structure of that, including SQL (structure queried language) logic and code. They took that to the Altera Managed Services team and worked closely with them to develop the documentation points and adjust the SQL queries to create sepsis alerts in Sunrise. Before the addition of the sepsis monitoring program, users were relying on their memories and paper documentation.

“We have a lot of ideas and [Managed Services] help us bring those ideas to life. I don’t think a week goes by when we don’t have a new request in front of them. Some of those are quick little implementations and other are six-month-long, or longer, projects.”

Joshua Miller
Director of Information Systems